At BRINO LEO, we aim to provide excellent service and satisfaction to our customers. This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds or cancellations for products and services purchased through our website brino.life.
1. Refund Policy
1.1 Eligibility for Refund
Refunds are available under the following circumstances:
- The product or service you received does not match the description provided on our website.
- There are technical issues that make the product or service unusable, and the issue cannot be resolved within 14 days of notification.
1.2 Non-Refundable Items
Refunds will not be granted in the following cases:
- Change of mind after the purchase.
- Failure to use the product or service within the intended time frame.
- Downloadable digital products once accessed or downloaded.
1.3 Refund Request Process
To request a refund:
- Contact us at info@brino.life with your order details (order number, product/service name, and proof of purchase).
- Provide a detailed explanation of the issue.
- Our team will review your request and respond within 7 business days.
1.4 Refund Method
Approved refunds will be processed to the original payment method within 10 business days of approval.
2. Cancellation Policy
2.1 Cancellation of Services
- For services requiring prior scheduling, cancellations must be made at least 24 hours in advance to qualify for a refund.
- Late cancellations or no-shows will not be eligible for a refund.
2.2 Cancellation of Orders
- Orders for digital products cannot be canceled once payment is completed.
- Orders for physical products can be canceled within 24 hours of placing the order, provided the product has not yet been shipped.
2.3 How to Cancel
To cancel an order or service:
- Contact us at info@brino.life or call +917397899225 with your order details.
- Provide a valid reason for cancellation.
- Our team will confirm the status of your cancellation within 3 business days.
3. Exceptions
We reserve the right to deny refund or cancellation requests in the following cases:
- Abuse of the refund or cancellation policy.
- Violations of our Terms and Conditions.
4. Contact Us
If you have any questions about our Refund and Cancellation Policy, please reach out to us:
- Address: VILLAGE BEARSON,NALAGARH,SOLAN,SOLAN,
- HIMACAL PRADESH, 174101
- Phone: +917397899225
- Email: info@brino.life